Frequently Asked Questions
SHIPPING
How long does shipping take?
Shipping times vary depending on your location and the vendor. Typically, orders are delivered within 2–5 business days.
Do you offer same-day delivery?
Some vendors may offer same-day or next-day delivery based on location and availability. Check the product page for delivery options.
How much does shipping cost?
Shipping fees are set by each vendor and depend on your location, the item weight, and delivery method. You’ll see the shipping cost at checkout.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email or in your account dashboard.
How long does shipping take?
Shipping times vary depending on your location and the vendor. Typically, orders are delivered within 2–5 business days.
Do you offer same-day delivery?
Some vendors may offer same-day or next-day delivery based on location and availability. Check the product page for delivery options.
How much does shipping cost?
Shipping fees are set by each vendor and depend on your location, the item weight, and delivery method. You’ll see the shipping cost at checkout.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email or in your account dashboard.
Payment
What payment methods do you accept?
We accept major credit/debit cards, mobile banking, and secure payment gateways such as PayPal or Stripe.
Do you offer Cash on Delivery (COD)?
Some vendors may offer COD. If available, the option will appear at checkout.
How much does shipping cost?
Shipping fees are set by each vendor and depend on your location, the item weight, and delivery method. You’ll see the shipping cost at checkout.
Is it safe to use my card on your site?
Absolutely. We use secure encryption and trusted payment processors to keep your information safe.
Why was my payment declined?
Payment may fail due to incorrect info, insufficient funds, or a block by your bank. Try again or contact your bank for help.
Can I use discount codes or coupons?
Yes! If you have a promo code, you can enter it during checkout to apply a discount.
order and return
What is your return policy?
Return policies vary by vendor. You’ll find specific return terms on each product page.
Do you offer full refunds?
Yes, if your return meets the vendor’s policy conditions. Refunds are typically processed within 5–10 business days.
How much does shipping cost?
Shipping fees are set by each vendor and depend on your location, the item weight, and delivery method. You’ll see the shipping cost at checkout.
How do I request a return or refund?
Go to “My Orders,” select the order, and click “Request Return” or contact the vendor directly.
Why was my payment declined?
Payment may fail due to incorrect info, insufficient funds, or a block by your bank. Try again or contact your bank for help.
What if I received the wrong or damaged item?
We’re sorry about that! Please report the issue within 24–48 hours with a photo, and we’ll assist you with a replacement or refund.